Helping retailers reduce waste, save money and delight shoppers

A citywide and multi-brand campaign to inspire sustainable behaviors

The Challenge

After being introduced to the United States in 1979, single-use plastic bags rapidly emerged as the default way for shoppers to bring their purchases home. But as plastic bags became commonplace, their environmental cost became clear: vast amounts of plastic waste began to reach landfills, litter communities and clog waterways.

Policy solutions to address the waste are starting to have an impact — but many of these policies increase operating costs for businesses or impose financial penalties on consumers. Faced with the realization that single-use bags are bad for the planet, for businesses and for consumers, retailers are urgently seeking better ways to help shoppers bring their purchases home. With our partners in the Consortium to Reinvent the Retail Bag, we took on one of the most complex parts of this challenge: changing consumer behavior at the point of purchase.

160

retailers participated in the campaign

38,000

checkout observations conducted to measure effectiveness

9.5M

fewer bags used annually in test markets

58%

of employees reported no change to or decreased checkout time

The Solution

To inspire a cultural shift at scale, we launched a bold initiative in two markets that used the power of multi-brand collaboration to engage consumers. We recruited over 160 retailers — from global brands to mom-and-pop shops — to activate a campaign with a much greater reach than any one brand could achieve alone. To make the communications memorable, we developed a creative concept that embedded a nudge in the “phone, keys, wallet” mental checklist shoppers often make when leaving their homes by adding “bag” to normalize the use of reusable bags for any shopping trip.

The messaging campaign was activated outside stores, within communities, and on paid media across the two test markets of Denver, CO and Tucson, AZ. We also worked with retail staff to deploy a nudge from cashiers, who asked shoppers if they needed a single-use bag, rather than automatically handing them out. With over 375 participating retail locations, we activated the initiative and embarked on an ambitious research work stream to measure its effectiveness through 5,000 surveys and intercepts, as well as over 38,000checkout observations.

“We are proud of the shared progress achieved with the Consortium and across the retail industry over the past four years, meeting shoppers where they are with accessible, adoptable alternatives to single-use plastic bags.”

— Agata Ramallo Garcia, Vice President, Head of Enterprise Sustainability at Target

Impact

After three months of testing in market, we conducted a rigorous analysis of the data, which revealed a statistically significant 5% reduction in customers using single-use bags — a decrease representing up to 9.5 million fewer bags per year in Denver and Tucson alone, and up to 190 metric tons of carbon avoided. Equally encouraging, a majority of store employees reported that activating the campaign did not slow down checkout times, a key factor for retailers.

Following the success of this initiative, founding partners of the Consortium renewed their commitments and joined us to build an even more ambitious initiative aimed at reducing bag waste in Southern California.

Our Role

Research

  • Measurement of awareness, sentiment and action
  • Pre and post measurement
  • In-store observations
  • Survey design and deployment
  • Customer intercepts
  • Store staff interviews

Design

  • Campaign creation
  • Campaign toolkit design
  • Paid media campaign

Build

  • Recruitment of participating retailers
  • Activation of implementation street teams
  • Print and production logistics

Download the full report

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THE MOST SUSTAINABLE BAG IS LIKELY THE ONE YOU ALREADY OWN: 5 THINGS YOU CAN DO TO REDUCE THE NEED FOR SINGLE-USE PLASTIC BAGS

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